How can I buy tokens?
While Top Eleven is free to play, we do offer the option to purchase in-game currency (Tokens) for real money. You have several payment meth...
I have not received the tokens but I got charged
Most of the time, Tokens are delivered immediately but in some cases it may take up to 24 hours to process the purchase. If after 24 hours y...
I would like to refund a purchase
All payments are non-refundable and non-transferable except expressly provided in our Terms of Service.1. For purchases made in iOS app: Ple...
I have completed a Token Task, but have not received my Free Tokens
If you have not received the Tokens after completing a Token Task, the possible reasons are:You have not met all the requirements mentioned ...
Why do I not see any Token Tasks or do not see the same ones as my friends?
We cannot influence the quantity or type of the Token Tasks that you see. Offer Providers show tasks based on various demographics, such as ...
What is the Monthly card?
For those Managers who wish to earn some Tokens while playing the game regularly, Monthly card can be a perfect choice since you can earn up...
How can I get a Nordeus Gift Card?
Top Eleven gift cards can be obtained during our promotional campaigns or by participating in one of our competitions advertised on our offi...
I want more (personalized) offers
Special offers are displayed to each Manager based on various criteria and some of them may even be connected to current events in real life...
In order to redeem codes, Managers should go to www.topeleven.com as this feature is no longer available on all mobile devices.
Can you add items of my favorite club to the Shop?
We are constantly updating the Top Eleven Shop and adding new items which will make your club stand out. Requests and suggestions from our M...
Is the Monthly card being renewed automatically?
If you want to continue using the benefits of the Monthly Card for more than 30 days, you can purchase it again since it doesn't renew autom...