Technical Issues & Bugs
Why have some of my friends disappeared from Top Eleven?
In case you cannot see your friend in the Top Eleven list, please try the following steps:1. Click on the button "Refresh Friends"...
How to Report a bug
Occasionally some software glitches and bugs may make into the final game. In that case please check the List of Known Bugs first to see if...
My game is crashing, closing or freezing
I play on iOS:Go to App Store to update the game. Uninstall Top Eleven, reboot your device and reinstall it from the App Store. Please note ...
I do not see my team when I log in to Top Eleven
If you have logged in to the game but do not see your team, it means that you have probably logged in using a wrong account. Please follow ...
I am not able to play Top Eleven because I can’t connect it to Facebook.
Please make sure that the Facebook account you are trying to connect with is still active. Also, double-check if you are trying to log in wi...
I get "your club is not associated with my account” message when trying to play the game
This situation may sometimes occur and we hope that we will have it fixed in the future. Unfortunately, at this moment we can't confirm...
I lost access to my Facebook account
If you lost access to your Facebook account and your Top Eleven club is not connected to Game Center or Google Play, we would kindly advise ...
I can’t log in to my Top Eleven account
If you can’t access your Top Eleven account, please try the following steps:1. Log in from another network connection;2. Log in from another...
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