- You have not met all the requirements mentioned in the offer conditions
- You have not completed the offer directly from the offer provider’s wall but from another page
- There is a delay in processing the offer. In some cases Offer Providers might need up to 7 days to process the offer so please be patient before reaching out to them.
I have completed an offer but have not received my Free Tokens
Last Updated: 293d
If you have not received the Tokens after completing an offer, the possible reasons are:
If you have fulfilled all the above criteria, first you need to determine which provider you have used. Below you can find a list of the providers per platform. Note that you had to choose one of those before you started completing the offer:
- Token offers on iOS: Fyber, ironSource, Tapjoy.
- Token offers on Android: Fyber, ironSource, Tapjoy.
Once you determine which provider you have used please reach out to them directly following these instructions:
- Fyber: Click “Support” at the left bottom corner of the offer wall
- ironSource: Click "Missing token" on the bottom of the screen
- TapJoy: Open the menu at the top left corner and then click on "Reward Status"