Most of the time, Tokens are delivered immediately but in some cases it may take up to 24 hours to process the purchase. If after 24 hours you still have not received the Tokens, please reach out to the dedicated support team depending on the payment method that you have used.
1. For purchases made on Top Eleven app downloaded from AppStore:
1. For purchases made on Top Eleven app downloaded from AppStore:
- Please contact Apple Support.
2. For purchases made Top Eleven app downloaded from PlayStore: Please contact us and send the following information:
- Gmail address you use for Google Wallet purchases.
- Google Play receipt of your purchase. Receipts will be emailed to you after every purchase so check your inbox.
3. For purchase made on the topeleven.com:
- PayPal: Please contact us providing: a) The name of the payment provider b) Your mobile phone number (if you bought tokens via SMS or the last 4 digits of your credit card number) c) The number of tokens that you have purchased d) The date and time of the purchase
- https://store.topeleven.com: Please contact us providing: a) The number of tokens that you have purchased, b) The date and time of the purchase, c) Transaction ID number.
4. For purchase made via our app on Facebook:
- All purchases are processed by Facebook. If you have not received your tokens after 24 hours please follow this link to see your Payment History and if needed dispute a specific purchase
5. For purchases made in Huawei/AppGallery store, please contact store's support here.
6. For purchases made in Coda Shop, please contact the store's support here.
7. For purchases made with Microsoft, please contact the store's support here.
8. 7. For purchases made with Aptoide App Store, please contact the store's support here.