How can I buy tokens?
While Top Eleven is free to play, we do offer the option to purchase in-game currency (Tokens) for real money. You have several payment meth...
I have not received the tokens but I got charged
Most of the time, Tokens are delivered immediately but in some cases it may take up to 24 hours to process the purchase. If after 24 hours y...
I would like to refund a purchase
All payments are non-refundable and non-transferable except expressly provided in our Terms of Service.1. For purchases made in iOS app: Ple...
I have completed an offer but have not received my Free Tokens
If you have not received the Tokens after completing an offer, the possible reasons are:You have not met all the requirements mentioned in t...
Why do I not see any free offers or do not see the same ones as my friends?
We cannot influence the quantity or type of the offers that you see. Offer Providers show offers based on various demographics, such as regi...
What is the difference between Offers and the Offer wall?
Located on the home screen of our Shop, Offers include personalized packages based mainly on users preferences. This section is updated regu...
What is the Monthly card?
For those Managers who wish to earn some Tokens while playing the game regularly, Monthly card can be a perfect choice since you can earn up...
Is the Monthly card being renewed automatically?
If you want to continue using the benefits of the Monthly Card for more than 30 days, you can purchase it again since it doesn't renew autom...
How can I get a Nordeus Gift Card?
Top Eleven gift cards can be obtained during our promotional campaigns or by participating in one of our competitions advertised on our offi...
How can I purchase a special offer?
In Top Eleven we offer the Managers the option to purchase a special offer and get extra rewards if they guess the outcome of some matches o...
Where can I see which special offer I have chosen?
All details about the available offers, as well as your chosen option can be seen in the Shop, under the “Special Offer” tab. The offers wil...
Can I choose two or more outcomes in a Special offer?
Each offer can only be bought once and you can choose one or multiple options depending on the offer.
Special Offers: What happens with bonus reward if a match ends as a draw?
Bonus rewards in Special Offers depend on each offer and its criteria. If you purchased an offer where you were supposed to guess the winner...
Why am I not eligible to earn extra reward?
This message appears in case you are trying to purchase the offer pack after the offer expired. In that situation, you will still be able to...
I chose the winning team, but I did not receive bonus Tokens
Note that the bonus is only given to Managers who have chosen the winning team. If you haven't received the bonus, it means that you have se...
I want more (personalized) offers
Special offers are displayed to each Manager based on various criteria and some of them may even be connected to current events in real life...
In order to redeem codes, Managers should go to www.topeleven.com as this feature is no longer available on all mobile devices.
Can you add items of my favorite club to the Shop?
We are constantly updating the Top Eleven Shop and adding new items which will make your club stand out. Requests and suggestions from our M...
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