Why is my account banned?

My account

With an aim to provide the best experience and great gaming environment, we reserve the right to take actions against the accounts of Manage...

Ranked Championship: I don’t see the event/competition

Live events

Ranked Competition unlocks once you reach Training Level 10.If you still cannot see the Ranked Championship competition on your account afte...

I was late to join a Friendly Championship

Live events

The preparation phase for Friendly Championships starts every 4th day of a season. During the preparation phase, you can create a new Champi...

What is the criteria for adding advanced Youth Academy coaches from Boost Lab?

Live events

Advanced Youth Academy coaches earned in Boost Lab are unique rewards that provide a significant benefit. However, young players in the You...

What are the rules for the Ultimate Cup?

League, Continental Competitions, Cup

The Ultimate Cup is the prestige and final match of the Continental Competitions which determines the ultimate winner for the current season...

Why is my Attendance low?

Campus

Your match Attendance is directly impacted by the Loyalty Bar and activation of Surges. Once you activate the Attendance Surge reward, more ...

Penalty cards in Associations

Associations

Penalty cards do not carry over to the next round. Players sanctioned in a Semi-finals match in Associations tournaments will also be able t...

Why don’t I have the same event/feature as my friend?

Hot Topics & Known Issues

Throughout the Top Eleven season, our Managers can enjoy a variety of events and features that are not only fun but also represent a great o...

How to activate Ranked Road rewards?

Live events

Most of the rewards that are claimed on the Ranked Road can be applied exclusively in the Ranked Championship event. This means that the rew...

Can you change the weather condition?

Fixtures

Match weather is set upfront for the whole Top Eleven season and it cannot be changed. The weather conditions on the ground where the match ...