Refund requests should be submitted to the original payment processor (ex. Apple for purchases made in-app on an iOS device), as provided below. Refund eligibility is subject to the terms of use and other policies of the applicable payment processor.

To read our Refund Policy, please click this link: 

https://www.take2games.com/refund-policy

 

Apple Refund Request 

Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund, you can check eligibility in Apple’s Returns & Refunds policy. 

Please note that Nordeus does not have the ability to process these refunds since purchases are made through the iOS payment platform.

Please follow official Apple’s guide in order to request a refund for an item bought in our game. For further assistance, you may reach Apple Support at this LINK.

 

Google Refund Request

Depending on Google's refund policy, some Google Play purchases may qualify for a refund. In order to raise a refund request directly with Google please follow this LINK.

If you are unable to raise a request directly with Google or did not receive an answer you can reach out to us. Please follow these steps in order to request a refund directly from us:

  • Locate the “?” widget within your game

  • Share the exact amount of the items you have purchased 

  • Share the Date and the Amount of your purchase 

  • Share your Google Order ID number or a screenshot of your Google Purchase receipt

 

Facebook Purchase Refund request

In order to request a refund please: 

  • Log in to your Facebook account

  • Click in the top-right corner of any Facebook page and select “Settings”

  • Click “Payments” in the left side menu

  • Click “View” next to “Purchase History” in the “Payments” window

  • Then, select the purchase which you would like to be refunded for

  • Click the “Dispute this purchase” button

  • Make sure that you fill in all the required fields to request a refund

 

Refund requests for other Stores 

For purchases made on other Stores, please get in touch with their support teams directly with any questions or requests for refund. 

To do so, follow these instructions:

  • For purchases made in the Huawei store (AppGallery), please contact their support HERE.

  • For purchases made in Coda Shop, please contact their support HERE.

  • For purchases made with Microsoft Store, please contact their support HERE.

Please note that Nordeus does not have the ability to process these refunds since purchases are made through their corresponding Stores. 

 

                               

You may request to cancel, return, or exchange purchases of digital content within 14 days of purchase if such a request meets the conditions set out in our Refund Policy.

Please note that as soon as your purchase has been added to your account (which may happen automatically), or once you otherwise use, redeem or download the digital content (if earlier), you will lose the right to request a refund under our Refund Policy.

This does not affect any rights you may have to return faulty products under any applicable consumer protection laws. 

 

EEA & UK Players:

If you are a consumer residing in the European Union, the European Economic Area, or United Kingdom, prior to completing your purchase, please note that you consented to your purchase being immediately added to your account and you acknowledged that you would lose your right to cancel once your purchase has been added to your account.

In case you have any additional questions related to a purchase that you have made please feel free to reach out to us by tapping on the “?” button in the game and make sure to send us Purchase Description, Transaction Number and Transaction Date that you have received in your email receipt.