If you are using the app version that is below 26.14 please follow this link to find instructions on how to request or delete personal data.
If your app version is up to date please continue with the instructions provided in this article.
How do I make a Data request for Top Eleven
You can use Zynga's personal Data Request Portal to make a request to download or to delete your game account data.
How do I find my Top Eleven ID and PIN
Tap on Home button
Tap on the Settings button(gear icon).
Swipe left until you reach the Legal and data privacy tab.
How long does it take to process a data copy request?
Data copy downloads normally take a few hours to a few days.
How long does it take to process a deletion request?
We aim to complete deletion requests within 30 days of the request.
Can I cancel a deletion request?
You may cancel your deletion request for up to 7 days by returning to the Player Data Request Portal and signing in with your Player ID and PIN.