Hi, how can we help you?
How can I buy tokens?
🛒 Shop
I have completed a Token Task, but have not received my Free Tokens
I have not received the tokens but I got charged
Redeem code
How to Report a bug
🐛 Technical Issues & Bugs
How to report a user?
📧 How to contact us
Top Scorer improvements
Top Eleven 2023 is here!
What is the Player Academy?
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Technical requirements to see 3D live match
I do not see any video ads to earn boosters
Festifall Showdown: Can’t start a match
Festifall Showdown: Quality of opponents
Festifall Showdown: I cannot join the event for free
Why have some of my friends disappeared from Top Eleven?
My game is crashing, closing or freezing
I would like to refund a purchase
Can I switch between 2D and 3D matches?
How can I get Mourinho’s support in my live match?
I lost a game but my team was stronger. Why?
What are the rules for the League?
What are the rules for the Champions League?
What are the rules for the Cup?
How can I change the time of my match?
My matches are not at a convenient time
How many teams are there in Top Eleven?
Requirements to play Top Eleven
How can I transfer my account to a new device?
Why is my account banned?
How to invite friends to Play Top Eleven?
How to invite a friend to play a friendly game?
Do Friendly matches affect my player’s condition?
How to change my team’s formation?
When will my players retire?
My players are often injured. Why?
How does Training work?
Why aren’t my players eligible for Personal Training?
What is the best training drill combination?
How auction works and what’s the best time for a bid?
How can I sell a player?
I don’t like players offered at the auction
What is the Youth Academy?
What Ground level corresponds to each Youth Academy levels?
Who is the Youth Coach?
What is a Football Association (FA)?
How can I create an Association?
How to invite other Managers to my Association?
How can I change my club’s jersey or emblems?
How to change my club’s name in Top Eleven?
Where can I find the items I own?
How do Finances work?
How high should my ticket prices be?
Which TV Rights contract should I choose?
There are no fans at my matches
How can I speed up stadium construction?
Why can’t I increase the level of my stadium?
How can I change my profile photo?
Why my trophies do not appear on my profile photo?
I want to upload my own photo for Top Eleven account
I have watched a Video offer but have not received my Free Boosters & Cash
Can I use a VPN while completing the offers?
Why do I receive only one gift per day from my friends?
How to submit idea for the game
When is the next update?
I don't like the new update. Can I go back to the previous version?
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