Check your internet connection first, as it takes time for items to arrive through a slow connection. If the connection was lost during or right after the purchase, try restarting your device and check to see if the purchase shows up.

If the purchase still doesn't appear after 48 hours：

For iOS players:

If we didn't get the payment information from Apple, you might need to wait for a while and then restart the game to check your purchased items. If you still have not received anything after one day, please contact us.

For Android players:

Contact our customer support. Please provide the following information about your purchase:
1. The exact amount of the items you purchased.
2. The approximate time of your purchase.
3. A screenshot of your invoice. The invoice is emailed to the account used to make the purchase soon after the purchase is completed. You can find more information about your purchase history in the customer support section on Apple, Google, and Amazon websites.